Telephone Etiquette Training

Your voice is often the very first impression your company makes—let’s make it a great one. Here are three key pillars of phone excellence.

First, The Professional Greeting. Always answer within three rings. Sit up straight, smile to project warmth, and state your name and company clearly. For example: 'Thank you for calling Apex Solutions, this is Sarah. How may I assist you?'

Second, Master Active Listening. Use verbal nods like 'I understand' and 'I see.' Always ask permission before placing a caller on hold and never leave them for more than 30 seconds without checking back.

Finally, End with Confidence. Summarize key points and next steps, thank the caller for their time, and let them hang up first.

Remember, every great call builds trust, strengthens relationships, and leaves a positive impression—so pick up the phone and make it count!