In the world of luxury hospitality, every interaction is an opportunity, not just to meet expectations, but to exceed them. Mastering the art of upselling enhances the guest experience while driving exceptional revenue. Here are Fortunado's tips for upselling successfully.

Number 1, Know Your Guest, The Foundation of Personalization. Begin by understanding your guest’s preferences. A honeymoon couple?, suggest a romantic sunset dinner. A business traveler?, offer a last-minute spa treatment to unwind. Personalized recommendations feel effortless, not pushy.

Number 2, Highlight Exclusivity, Create Desire. Luxury is about exclusivity. Use phrases like, ‘our sommelier has curated a rare vintage just for this evening,’ or ‘This suite offers a private balcony with the best views in the city.’ Make it irresistible.

Number 3, Bundle for Value, enhance the experience. Package upgrades as experiences. ‘For just $100 more, enjoy breakfast in bed and late checkout, perfect for relaxing before your flight.’ Guests perceive higher value, and you increase revenue seamlessly.

Number 4, timing is everything, read the moment. The best upsells come at the right moment. Offer the upgrade at check-in, the wine pairing when they’re savoring their meal, or the spa add-on when they mention fatigue

Number 5, confidence & passion, sell with conviction. Your belief in the experience sells it. Speak with passion, 'Our signature massage is truly transformative.' Confidence makes the guest feel they’d be missing out by saying no.

Upselling isn’t just about increasing revenue, it’s about crafting unforgettable moments. Master these techniques, and watch both guest satisfaction and your success soar.

Customer Upselling Training