Reception Desk SOP

Welcome to Aurora Consulting! Every guest’s experience starts at our reception, so let’s make it memorable. To ensure a consistent and professional experience, follow these simple steps.

Step 1: Acknowledgement & Greeting. The moment a guest arrives, acknowledge them. Stand to show respect, offer a warm smile.

Step 2: Process & Confirmation. Listen carefully for the guest’s name and who they are visiting. Repeat it back to confirm, and check the digital visitor log—remember, the screen is a tool, not a barrier.

Step 3: Hospitality & Handoff. Offer a refreshment and guide them to the seating area. Then personally escort each guest to their host or the elevator bank—never just point.

By following these steps, you’ll create consistency, confidence, and a warm first impression. Remember, at Aurora Consulting, the reception desk is more than a desk—it’s the welcome. Make it a great one!