Receptionist Training
Train receptionists on communication, professionalism, and front desk procedures.
Rendora Studio | 2025-06-27 08:08:07
Video Script
Every guest arrival is an opportunity to deliver impeccable service. Follow our gold-standard check-in protocol:
At The Grand Celeste Resort Hotel we offer a luxury and bespoke experience for all of our guest.
Anticipate arrivals. At 15 feet, offer a discreet nod. At 5 feet, greet with: 'Welcome back, Mr. Laurent. We’ve prepared your usual suite.
Never let guests wait. Pre-load registration details and present documents on tablets. Slide key cards on embossed folders, never hand directly.
Review guest profiles for preferences. To have personalized responses and phrases such as: Madame, your jasmine tea will be sent up shortly. Pierre will escort you to the penthouse elevator.
Escort guests beyond the desk. With a final touch such as. 'Shall I reserve your spa time for tomorrow? The sunset slot overlooks the gardens!
At The Celeste, we don’t check guests in, we welcome them home!
More
Start your 3D AI Avatar Video Generation Right Now
