Receptionist Training
Rendora StudioEvery guest arrival is an opportunity to deliver impeccable service. Follow our gold-standard check-in protocol:
At The Grand Celeste Resort Hotel we offer a luxury and bespoke experience for all of our guest.
Anticipate arrivals. At 15 feet, offer a discreet nod. At 5 feet, greet with: 'Welcome back, Mr. Laurent. We’ve prepared your usual suite.
Never let guests wait. Pre-load registration details and present documents on tablets. Slide key cards on embossed folders, never hand directly.
Review guest profiles for preferences. To have personalized responses and phrases such as: Madame, your jasmine tea will be sent up shortly. Pierre will escort you to the penthouse elevator.
Escort guests beyond the desk. With a final touch such as. 'Shall I reserve your spa time for tomorrow? The sunset slot overlooks the gardens!
At The Celeste, we don’t check guests in, we welcome them home!
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