Dear Mr. John Smith and family,We’re truly sorry that your recent stay at RiverSide Hotel didn’t reflect the high standards we promise every guest. Your comfort and satisfaction mean the world to us, and we deeply regret the inconvenience you experienced.

Thank you for your understanding, and from all of us here, we look forward to making things right.

Please accept our heartfelt apologies, and as a gesture of goodwill, we’d like to offer you a complimentary two-night stay, along with a $100 dining voucher to enjoy during your next visit.

We’ve also taken immediate steps to ensure this doesn’t happen again — because your feedback helps us improve.

We genuinely value your trust and hope to welcome you back soon, giving you the experience you originally deserved.