Welcome to Hilton Hotel Front Desk Training! Today, we'll cover professional greetings and step-by-step guest check-ins to ensure our guests have a fantastic start to their stay.

First impressions are key. Always greet guests with a warm smile, direct eye contact, and offer assistance with their luggage.

Next, efficiently locate the reservation. Ask for the guest's name, confirm the details, and inquire if they have any preferences for their room or require lounge access.

Then, request ID and a credit card for incidentals. Process these quickly and accurately, and clearly explain our hotel policies regarding incidentals and billing.

Finally, provide the guest with their keys, Wi-Fi details, information about hotel amenities, and directions to their room. Be sure to offer any additional assistance they may need.

Remember, a positive and efficient check-in sets the tone for a great guest experience! Any questions?

We hope this training helps you provide exceptional service, and create memorable experiences for our Hilton Hotel guests!